Terms & Conditions | SalamaShop

Acceptance of Terms

Binding

By using SalamaShop you agree to these terms and our escrow operating rules.

Terms

These Terms & Conditions govern access to SalamaShop websites, mobile applications, APIs, and portal services.
Creating an account, placing an order, or operating as staff constitutes acceptance of these terms.
If you do not agree, you must not use SalamaShop services.
SalamaShop may update these terms. Material changes will be communicated through the app, portal, or email.

Definitions

Informational

Key terms used throughout the SalamaShop platform.

Terms

Escrow Account: a segregated account where buyer payments are held until order conditions are met.
Verification Hub: a physical location where products are inspected before continued shipment.
Buyer: a user who purchases goods through SalamaShop.
Seller: a user who lists and fulfills goods through SalamaShop.
Dispute: a formal complaint filed by a buyer or seller regarding an order outcome.
Portal: the web workspace used by verifiers, resolvers, compliance, and operations staff.

Eligibility & Accounts

Required

Who may use SalamaShop and how accounts are managed.

Terms

Users must be at least 18 years old and capable of entering binding contracts under Tanzanian law.
You must provide accurate registration details and keep contact information current.
You are responsible for safeguarding your password, PIN, OTP codes, and device access.
SalamaShop may suspend or deactivate accounts that violate policy, show fraud risk, or fail KYC review.
Staff accounts are provisioned by SalamaShop administrators and must use multi-factor authentication where required.

Escrow Services

Binding

How buyer funds are held, released, or refunded.

Terms

Buyer payments for SalamaShop orders are deposited into an escrow account linked to the order.
Funds remain held while verification, shipping, delivery confirmation, or dispute review is in progress.
Funds may be released to the seller after buyer confirmation or eligible auto-release.
Funds may be refunded to the buyer when verification fails, disputes are upheld, or orders are lawfully cancelled.
Off-platform payments are not protected by SalamaShop escrow and are prohibited.

Buyer Obligations

Required

Responsibilities of buyers using escrow protection.

Terms

Pay only through approved SalamaShop payment channels.
Review product details, pricing, fees, and seller verification before confirming payment.
Confirm delivery only after receiving the correct item in acceptable condition.
File disputes promptly with supporting evidence when products fail verification or delivery standards.
Do not attempt to circumvent escrow, verification, or dispute processes.

Seller Obligations

Required

Responsibilities of sellers on the marketplace.

Terms

Provide accurate listings, pricing, photos, and stock availability.
Complete KYC verification when required for your seller tier or product category.
Submit products for hub verification when the workflow requires it.
Fulfill orders honestly and mark delivery status only when the buyer has actually received the product.
Do not request direct payment outside SalamaShop for protected orders.

Verification & Delivery

Required

Inspection, shipping, and confirmation rules.

Terms

Verifiers may approve or reject products based on physical inspection against the order description.
Rejected verification may trigger refunds according to the escrow workflow.
Tamper seals and inspection notes may be recorded as part of the audit trail.
Delivery confirmation by the buyer, or eligible auto-release, may trigger escrow release to the seller.
SalamaShop is not liable for courier delays outside its direct control but will support dispute review where applicable.

Disputes & Refunds

Binding

How complaints are reviewed and escrow outcomes decided.

Terms

Disputes must be filed within the time limits shown in the order workflow.
Escrow funds may be frozen while a dispute is under review.
Resolvers and authorized staff may issue full refund, release, partial refund, or escalation outcomes based on evidence.
All dispute decisions are recorded in the audit trail.
Abusive, fraudulent, or repeated bad-faith disputes may result in account restrictions.

Fees & Payments

Informational

Charges, invoices, and payment processing.

Terms

Applicable platform, verification, or payment processing fees are disclosed before order confirmation where required.
Invoices and transaction records are available through SalamaShop billing and order history.
Failed or reversed payments may cancel or pause order progression until resolved.
Currency and settlement rules follow the payment method and order configuration shown at checkout.

Prohibited Conduct

Binding

Activities that are not permitted on SalamaShop.

Terms

Fraud, impersonation, counterfeit goods, money laundering, or sanctions evasion.
Circumventing escrow, KYC, verification, or dispute controls.
Uploading malware, scraping protected data, or attacking platform infrastructure.
Harassment, threats, or misuse of customer identity documents.
Any activity that violates Tanzanian law or applicable financial regulations.

Privacy & Data Protection

Policy

How personal and transactional data is handled.

Terms

SalamaShop processes personal data to operate escrow, verification, billing, and support services.
KYC documents and dispute evidence are stored securely with restricted staff access.
Activity logs and audit trails may be retained for compliance, fraud prevention, and investigations.
You must not share other users' personal data obtained through the platform.

Limitation of Liability

Binding

Platform liability boundaries.

Terms

SalamaShop provides escrow and workflow services but does not guarantee uninterrupted access at all times.
SalamaShop is not the manufacturer or owner of goods listed by third-party sellers except where explicitly stated.
To the extent permitted by law, SalamaShop is not liable for indirect, incidental, or consequential losses.
Nothing in these terms limits rights that cannot be excluded under applicable consumer protection law.

Governing Law

Informational

Legal jurisdiction for SalamaShop services.

Terms

These terms are governed by the laws of the United Republic of Tanzania unless otherwise required by mandatory law.
Disputes relating to these terms should first be raised with SalamaShop support before external proceedings where practical.
Regulatory obligations may require cooperation with Bank of Tanzania, compliance authorities, or law enforcement.

Changes & Contact

Effective

How to reach SalamaShop about these terms.

Terms

SalamaShop may revise these terms to reflect legal, product, or security changes.
Continued use after notice of updated terms constitutes acceptance where permitted by law.
Questions about these terms: support@salamashop.co.tz or WhatsApp +255 626725383.
Registered operations address: Market Road, Block A, Moshi, Kilimanjaro, Tanzania.