Privacy Policy | SalamaShop

Overview

Policy

SalamaShop is committed to protecting your privacy while operating escrow and marketplace services.

Terms

This Privacy Policy explains what data we collect, why we collect it, and how we safeguard it.
By registering or using SalamaShop, you acknowledge this policy alongside our Terms & Conditions.
SalamaShop processes data to provide escrow protection, verification, billing, support, and compliance services.

Data We Collect

Required

Information provided directly and generated through platform use.

Terms

Identity data: name, email, phone number, address, government ID details for KYC.
Business data: business name, TIN, license documents, and seller verification materials.
Transaction data: orders, payments, escrow status, invoices, refunds, and dispute records.
Device and usage data: login activity, IP address, browser or app version, and notification tokens.
Evidence uploads: photos, documents, and messages submitted for verification or disputes.

How We Use Data

Policy

Purposes for which personal and transactional information is processed.

Terms

Operate escrow accounts, order workflows, verification, and dispute resolution.
Authenticate users, enforce multi-factor authentication, and prevent fraud.
Send transactional notifications by email, SMS, or push where enabled.
Meet legal, regulatory, audit, and compliance obligations.
Improve platform reliability, security monitoring, and customer support.

Legal Basis & Consent

Binding

When we rely on consent, contract, or legal obligation to process data.

Terms

Account registration requires explicit acceptance of Terms & Conditions and this Privacy Policy.
Escrow and payment processing rely on performance of the service contract with users.
KYC, AML, and audit processing may rely on legal and regulatory obligations.
You may withdraw marketing consent where applicable without affecting core service delivery.

Data Sharing

Informational

When information may be shared with trusted third parties.

Terms

Payment processors and banks involved in escrow deposits, releases, and refunds.
Courier and verification partners required to fulfill orders and inspections.
Compliance authorities or law enforcement when legally required or to prevent serious harm.
Infrastructure providers that host, secure, or back up SalamaShop systems under contractual safeguards.
SalamaShop does not sell personal data to third-party marketers.

Storage & Security

Required

How data is protected at rest and in transit.

Terms

TLS encryption protects portal, API, and webhook traffic.
Sensitive documents and tokens are stored with restricted access controls.
Staff access to KYC and dispute evidence is limited by role-based permissions.
Activity logs and audit trails support investigations and accountability.
Despite strong safeguards, no online system can guarantee absolute security.

Data Retention

Informational

How long different categories of data are kept.

Terms

Transaction and escrow records are retained for accounting, dispute, and regulatory needs.
KYC documents are retained while the account is active and as required by compliance policy.
Security and audit logs may be retained for investigation and monitoring periods.
Data no longer required may be anonymized or securely deleted according to retention schedules.

Your Rights

Policy

Choices available to users regarding their personal data.

Terms

Request access to personal data SalamaShop holds about you.
Request correction of inaccurate account or contact information.
Request deletion where applicable law permits and operational obligations allow.
Opt out of non-essential marketing communications.
Contact support to exercise these rights: support@salamashop.co.tz.

Cookies & Tracking

Informational

Web portal session and analytics practices.

Terms

The portal uses session cookies to keep you signed in securely.
Preference and theme settings may be stored locally in your browser.
Push notification tokens are stored to deliver alerts you have enabled.

Children & Policy Updates

Effective

Age limits and how we notify users of privacy changes.

Terms

SalamaShop services are not directed to individuals under 18 years of age.
We may update this Privacy Policy to reflect legal, product, or security changes.
Material updates will be communicated through the app, portal, or email where appropriate.
Continued use after notice may constitute acceptance where permitted by law.

Privacy Contact

Informational

How to reach SalamaShop about privacy matters.

Terms

Privacy enquiries: support@salamashop.co.tz or WhatsApp +255 626725383.
Registered address: Market Road, Block A, Moshi, Kilimanjaro, Tanzania.
Please include your account email or phone number when submitting a privacy request.